METHOD OF ASSESSING THE EFFECTIVENESS OF INFORMATION SUPPORT FOR DECISION-MAKING
Abstract
This article presents a method for assessing the effectiveness of decision support information systems. It synthesizes approaches based on an analysis of the total cost of operating decision support systems, an index of the maturity of artificial intelligence used in such systems, and the formalization of control systems in terms of automatic control theory. The proposed method enables a comprehensive assessment of both the technological and economic effectiveness of decision support information systems, taking into account their strategic alignment with the goals of the organization (department), the risks, and the long-term effects of using decision support information systems. The theoretical and practical significance of the method is confirmed by testing it using decision support systems in government agencies and industrial enterprises. The method provides specialized tools for justifying financial investments in information technology, optimizing the architecture of decision support information systems, and improving the quality of management decisions.
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